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FAQ

While ads are running

No. Once your visitor turns to a customer they are excluded from the remarketing list and therefore will not be targeted anymore.
 

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Every store is unique with different products, prices and visitors. Sometimes, the visitor might click on the ad and make a purchase immediately. Sometimes, they just need more time for decisions. We always recommend to be patient. If you are uncertain whether the app measures conversions, always ask us.
 

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Once you choose an AdWords account you have to stick to it. Changing accounts on the go is possible, but it requires uninstallation of the app, writing to us so we can remove the old data from our database, installing the app again and connecting it to a new account. Where, of course, all the performance data would need to be build up again.
 

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Yes. You just have to make sure that you set all the necessary rights in the new account and write us so we can realize the change.
 

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Facebook policies are a little bit different from Google policies. Facebook doesn’t let starting advertisers to pay for click and this cost calculation variant is also available only for certain marketing objectives. To avoid any issues the cost of Facebook ads is calculated per impression.

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